If you’ve ever damaged your phone, you may have run into a situation where you found it difficult to find a place that can repair it. Samsung is trying to help owners of its flagship devices avoid that situation with a newly announced Best Buy partnership. Starting on October 26th, more than 100 Best Buy stores across the US will begin offering Galaxy S and Galaxy Note repairs. Then, early next month, those same locations will start repairing Samsung’s Galaxy Z foldables.
If you bring your phone into one of the stores, they’ll be able to help with front and back screen replacements, battery swaps as well as port and camera repairs. Best Buy’s Geek Squad will complete the repairs with parts and training provided by Samsung.
For the South Korean company, this partnership is all about expanding its repair footprint. The 100 Best Buy stores add to the more than 550 in-person authorized care locations the company already has in place across the US. They won’t help you if you own a more affordable Samsung device like the Galaxy A52 (and you may not like the idea of the Geek Squad handling your device), but it’s still a step in the right direction. Outside of Apple, most tech companies have struggled to make it easy for their customers to find in-person support, and that's something that can have a significant impact on someone's relationship with a brand.
from Engadget is a web magazine with obsessive daily coverage of everything new in gadgets and consumer electronics https://ift.tt/3vKzdMH
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